PA Group is proud to welcome David Ancona, a 15-plus year customer service and operations management veteran, to our organization as Customer Service Manager for the Accident & Health Division.

“David was the perfect candidate for this position,” said Sulma Torres, Vice President of Administration at PA Group. “His leadership skills combined with his resourcefulness and business savvy will be tremendous assets to PA Group.”

Ancona was previously the National Sales Manager at Bel Inc., where he supervised the Sales Call Center. Additionally, before being promoted to the position of Vice President of Client Relations and Operations, at Nexogy Inc., he served as Director of Operations and Client Relations, where he reorganized, trained and built the Call Center team.

In his new capacity, he will oversee all aspects of member relations and product support, and supervise the customer service associates. Ancona will foster positive relationships with clients and agents, address customer complaints or concerns, and ensure PA Group delivers a high level of customer satisfaction by providing problem-solving resources.

Ancona graduated Cum Laude from the University of Georgia, Terry College of Business, with a bachelor’s degree in business administration and economics.

The post PA Group Announces New Customer Service Manager for Accident & Health Division appeared first on PA Group.

Source: Health – English